Delivery & Shipping Policy
At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.
If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, Pusat Pakaian Hari-Hari Sdn Bhd will not refund you any amount that you had spent on your order.
Pusat Pakaian Hari-Hari Sdn Bhd deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
Pusat Pakaian Hari-Hari Sdn Bhd are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
Pusat Pakaian Hari-Hari Sdn Bhd will also not be responsible if your shipment is lost during the return transit.
We have strict quality control. All items will be check to ensure in good condition before ship out.
Shipping Charge & Delivery Lead Time
Total shipping cost for Courier Delivery are calculated based on the total weight of the item in your cart. It is calculated automatically from our system and will be shown to you before you are asked to make payment to us. The total cost of shipment will be shown at the checkout page. All online purchase and order must deliver by GDex. The details of cost calculation is as follow:
PENINSULAR MALAYSIA (ETA: 3-5 Working days)
SABAH & SARAWAK
- Postage rate for the first 1 kg is RM8.00
- Additional postage rate for the next 1 kg is RM4.00
Courier Delivery via Sea (ETA: 2-4 weeks)
- Postage rate for the first 1 kg is RM16.00
- Additional postage rate for the next 1 kg is RM14.00
Pusat Pakaian Hari-Hari Sdn Bhd strive to deliver your purchased products in the shortest time possible. All orders are in processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.
HOW TO TRACK YOUR ORDER
Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.
If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service for further assistance.