Returns & Exchange Policy


Returns & Exchange Policy
(For both courier and retail stores exchange)


We have strict quality control. All items will be check to ensure in good condition before ship out.

Normal priced items are exchangeable within 15 days from your receipt date.

Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.

For hygienic reasons, we cannot offer exchange or refund for socks, and / or any type of inner wear.

We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.

STRICTLY NO exchange for items sold under / such as Flat Price, Mark Down, and Stock Clearance items.

Exchange Policy is granted for 1 time only for each item.

If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.

IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE.


EXCHANGES IN RETAIL STORES


We do offer the right for you to exchange your purchased items in one of our Pusat Pakaian Hari-Hari Sdn Bhd Stores only. How to do an exchange in retail stores:
  1. You MUST show the receipt and the item you wish to exchange to our store and inform the cashier in our store that you wish to do an exchange.
  2. Our cashier will then inform you to choose which item(s) that you wish to exchange before they could proceed with the necessary steps.
  3. Upon receive of the physical item(s), our cashier will inspect the returned item(s) is / are in good / unworn conditions.
  4. If the item that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stocks availability.
  5. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, NO cash refund policy shall apply.
  6. If you are unable to find a location which is close / near to you, kindly proceed with the exchange by courier.


EXCHANGES BY COURIER


Please follow the steps in how to do an exchange by courier or you can contact our customer service at 03-8955 5555 (153) to assist you further.

How to do an exchange by courier:
  1. Select the item you want to return along with the reason for returning them and receipt.
  2. Post the item at the nearest GDEX outlets. You are required to pay the shipping charges.
  3. The goods are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages.
  4. Once we receive your item in good condition, our customer service will contact you.
As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake. We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 15 days of the receipt date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense.

STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of the returned items.